Senior Product Manager (Customer Journey)
We are looking for a Senior Product Manager to help us drive the Customer Journey for regulated (SME & Residential) customers in Australia. Bring your ideas—the wilder and the crazier, the better—and establish Flo as the go-to electricity retailer in Australia
"It's surely our responsibility to do everything within our power to create a planet that provides a home not just for us, but for all life on Earth."
David Attenborough
Hi, we're Flo, and we are on a mission to switch as many people and businesses as possible to renewable energy.
We invest in smart technology to reduce our operating costs and pass the savings to our members. We are pushing boundaries and breaking conventions of the traditional electricity retailer. To do so, we are looking for like-minded people who share our passion for technology and sustainability. You might be the one we are looking for!
Find out more about us on https://floenergy.com.au/
This will change as you and the business grow.
Initially, focus for this role will be on:
Preparing the Australian business for entry to the regulated segments of our energy market, in particular:
Ensuring our customer acquisition and reseller channels are ready to start onboarding AU customers via multiple channels.
Ensuring our internal tools and processes are fully compliant with regulatory standards across all Australian energy markets
Define the benchmark against which the business can align its residential Standard Operating Procedures
Help us define our App strategy
Along the way, you’ll also play a role in:
Helping us optimise our customer journey capabilities across the markets we service, via standardisation or (where necessary) harmonisation
Working with our New Products team to Identify opportunities and integrate CERs into our customer journeys eg: rooftop solar, house battery, EV
Supporting our Marketing team as they integrate a new Marketing automation platform
Our investments in technology are key to our success. Regular engagement with internal Sales, Customer and Market Operations teams will be key to ensuring the business can operate efficiently, and we are able to capture and capitalise on customer feedback to help grow the business.
Likewise, you’ll participate in (or drive) customer discovery activities, design and run lean experiments to test hypotheses, and help grow our reliance on data to inform the decisions we make.
Note that this role will require some deft time management to ensure teams working across Australia, Singapore and Europe are aligned to and focused on the right things.
You have demonstrable experience working in the regulated residential energy market in Australia (must have)
You’ve spent at least one of the last three years working on Salesforce (or an equivalent CRM)
You’ve got experience in automation across different platforms/environments (frontend and/or backend)
You’ve got experience in multi-platform experiences
Your learning agility and growth mindset are a source of frequent comment by peers and mentors alike.
Any of these will help you get up and running faster:
You’re au fait with Behavioural Analytics, or can show us you’re data literate
You’ve had some time working with headless CMS
You’ve delivered Native Apps
You’ve had a go at designing, running and assessing lean experiments
You’ve got a collaborative approach to working
Bringing order to chaos via product thinking and prioritisation is your superpower
You have familiarity with UX principles
An exciting scale-up position where you can make a positive impact on the business, the energy sector and the planet
Work in an open-minded and dynamic environment
Get involved in product development and regional expansion to help chart the future of Flo.
Chart your own course on how and where you want to develop your product skills as we continue to expand the business
We’ll support your professional development with an annual training budget, access to additional perks like novated leasing, and you’ll get the downtime you need to recharge with up to 5 weeks paid leave each year.
We are hiring people with different levels of experience, we would love to hear from you, even if you feel unsure about meeting every requirement listed.
Join us as our new Senior Product Manager
Hi, we’re Flo and we are on a mission to switch as many people and businesses as possible to clean, renewable energy.
We do that by making clean energy as cheap as conventional energy. Investing in smart technology to reduce our operating costs and passing the savings to our members. And yes, it's not impossible!