Procedures Analyst

About Flo

Hi, we're Flo, and we are on a mission to switch as many people and businesses as possible to renewable energy. 

We invest in smart technology to reduce our operating costs and pass the savings to our members. We are pushing boundaries and breaking conventions of the traditional electricity retailer. To do so, we are looking for like-minded people who share our passion for technology and sustainability. You might be the one we are looking for!

Find out more about us on https://floenergy.com.au/

What you will be doing:

Your work will have a direct impact on customer satisfaction, internal productivity, and the overall scalability of our operational backbone. As the Procedures Analyst, you focus on operational excellence with several key responsibilities:

• Analyse existing organisational systems and procedures to identify inefficiencies or areas for improvement.

• Develop and implement strategies to streamline business operations and enhance workflow.

• Create process maps and standard operating procedures (SOPs) for customer lifecycle and internal support functions.

• Consult with stakeholders across sales, operations, and tech to understand pain points and design data-informed improvements. 

• Conduct qualitative and quantitative evaluations of internal systems to support business decision-making. 

• Prepare internal documentation and reports, including business cases for operational enhancements. 

• Track and report on key operational metrics to leadership for ongoing optimisation. 

• Support system transitions and implementations (e.g. CRM upgrades, automation tools)

You will be a good candidate if you are: 

• You have demonstrable experience working in the regulated residential energy market in Australia (must have)

• You’ve spent at least one of the last three years working on Salesforce (or an equivalent CRM)

• You’ve got experience in automation across different platforms/environments (frontend and/or backend)

• You’ve got experience in multi-platform experiences

• Your learning agility and growth mindset are a source of frequent comment by peers and mentors alike.

Any of these will help you get up and running faster:

• You’re au fait with Behavioural Analytics, or can show us you’re data literate

• You’ve had some time working with headless CMS

• You’ve delivered Native Apps

• You’ve had a go at designing, running and assessing lean experiments

• You’ve got a collaborative approach to working

• Bringing order to chaos via product thinking and prioritisation is your superpower

• You have familiarity with UX principles

Culture and benefits:

• An exciting scale-up position where you can make a positive impact on the business, the energy sector and the planet

• Work in an open-minded and dynamic environment

• Get involved in product development and regional expansion to help chart the future of Flo.

• Chart your own course on how and where you want to develop your product skills as we continue to expand the business

• We’ll support your professional development with an annual training budget, access to additional perks like novated leasing, and you’ll get the downtime you need to recharge with up to 5 weeks paid leave each year.