Head Of Operations
Head Of Operations
With a strong product-market fit and rapidly expanding customer base, we are now looking for an experienced Head of Operations to take our operations to the next level: scaling processes, teams, and systems to support a broader customer landscape, from large enterprises to SMEs and (soon) residential customers.
As Head of Operations, you will lead, scale, and evolve our Operations function to deliver exceptional service, efficient processes, and seamless collaboration across the business. You will manage multiple operational teams, design scalable processes, implement smart automation, and drive a culture of excellence and continuous improvement.
"It's surely our responsibility to do everything within our power to create a planet that provides a home not just for us, but for all life on Earth."
David Attenborough
About Flo
Hi, we’re Flo, and we are on a mission to switch as many people and businesses as possible to clean, renewable energy.
We do that by making clean energy as affordable as conventional energy, investing deeply in technology to provide a delightful product experience to our customers and keep our cost structure low so that the savings can be passed back to our customers. And yes, it’s possible!
We are pushing boundaries and breaking conventions of the traditional power industry. To do so, we are looking for folks who share our passion for technology, sustainability & people. You might be the one we are looking for :)
Find out more about us on https://floenergy.sg/business/about
What you will be doing:
Team leadership & scaling
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Lead and manage cross-functional operations teams across:
Customer Operations – Large business customers (4 FTEs)
Customer Operations – Regulated SMEs & residential (from 2026) — build this team from scratch
Accounts Receivable Operations — integrate and lead current 2 FTEs from Finance
Sales Operations — unify and scale 4 FTEs currently embedded across Sales and Trading
Guide the grow of the overall Ops team from ~10 to 20–30+ FTEs over the next 1–2 years.
Process design & automation
Set up, document, and continuously optimize operational processes across all segments.
Drive automation and workflow improvements using Salesforce and other scalable tools.
Deploy AI-driven tools to enhance customer support, prevent issues, and improve complaint resolution.
Customer experience & Service excellence
Define and monitor KPIs and quality standards to ensure a consistently outstanding customer experience.
Develop training materials, playbooks, and escalation protocols to ensure operational consistency.
Foster a customer-first culture and mentor team leads in service excellence.
Cross-functional execution
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Collaborate with our other departments such as Sales, Product, Tech, and Compliance teams to:
Improve service delivery and resolve customer pain points.
Ensure all customer data and communications meet internal and regulatory compliance standards.
Align operational goals with company OKRs and strategy.
Performance & continuous improvement
Use data and root cause analysis to proactively identify and resolve operational bottlenecks.
Identify best practices, tools, and emerging technologies to enhance operational efficiency.
You will be a good candidate if you have:
Bachelor’s degree in Business Administration, Operations Management, or a related field; MBA or equivalent is preferred.
8–12 years of progressive experience in operations, including 3+ years in a senior leadership role.
Proven experience in leading and scaling Operations in a high-growth or scale-up environment.
Strong people management skills; experience growing teams from early stage to maturity.
Expertise in setting up and automating operations with Salesforce (or similar CRM/workflow platforms).
Strong understanding of customer operations, billing/collections, and sales enablement.
Track record of using AI or automation tools to improve service and efficiency.
Collaborative leadership style with ability to work across departments and influence stakeholders.
Passion for building a high-performance culture with customer excellence at the core.
Culture and benefits:
Get involved in product development from the ground up to chart the future of Flo.
Work in an open-minded and dynamic environment with a talented team.
Budget and time to take on professional development courses and team outings.
Enjoy an attractive compensation package, generous time-off and work-life balance.
Equal Opportunity Employer Statement
We are committed to building diverse teams and creating an inclusive workplace that enables all our employees to perform at their best, regardless of nationality, ethnicity, religion, age, gender identity or sexual orientation. We are dedicated to creating a work environment where everyone is treated with respect and dignity, and where all employees have the opportunity to reach their full potential. We believe each individual's uniqueness is invaluable and helps make our company better.