Customer Operations Executive
We are looking for an enthusiastic, results-oriented Customer Operations Executive to join our Operations team. A hands-on individual that is energetic and keen to deliver a stellar customer experience for a fast-growing electricity retailer.
"It's surely our responsibility to do everything within our power to create a planet that provides a home not just for us, but for all life on Earth."
David Attenborough
Hi, we’re Flo, and we are on a mission to switch as many people and businesses as possible to clean, renewable energy.
We do that by making clean energy as cheap as conventional energy, investing in smart technology to reduce our operating costs and passing the savings to our members. And yes, it's not impossible.
We are pushing boundaries and breaking conventions of the traditional electricity retailer. To do so, we are looking for like-minded people who share our passion for technology and sustainability. You might be the one we are looking for!
Find out more about us on https://floenergy.sg/business/about
Act as the first point of contact for our valued customers, responding to their inquiries via phone, email, and social media with professionalism and empathy.
Resolve product or service problems by clarifying the customer's issue, determining the root cause, and identifying the best solution. Go above and beyond to ensure a positive customer experience.
Manage day-to-day business processes efficiently using Salesforce, ensuring accurate record-keeping and timely resolution of customer requests.
Liaise with SP Group/EMA on various account-related matters, including contestability applications, account closure, supply cut-off, novation, meter issues, LEI licenses renewal, etc.
Ensure accuracy by meticulously cross-checking and vetting sales agreements and related documents.
Focus on back-office and billing-related operations, ensuring smooth and efficient processes.
Follow through on customer issues, monitor trends, and identify opportunities to continuously improve the customer experience.
Inspire others to deliver excellent customer service and problem-solving through your positive attitude and collaborative approach.
Contribute to ad-hoc operations projects as needed, showcasing your versatility and ability to adapt to changing priorities
Have existing knowledge of Salesforce to effectively utilize its features to manage customer interactions and data.
Have at least two years of experience in a customer-facing and operations role, demonstrating your ability to handle customer inquiries and manage processes, while ensuring accuracy and efficient daily operations.
Are Genuinely eager to assist customers and find satisfaction in resolving their problems.
Can communicate clearly and effectively, both verbally and in writing, ensuring that information is conveyed accurately and professionally.
Possess a keen eye for detail, maintaining accuracy and speed in your work while managing multiple tasks.
Are a strong team player with excellent interpersonal skills, capable of building positive relationships and contributing to a collaborative work environment.
Are a self-starter who thrives in a fast-paced environment and takes ownership of your responsibilities.
Are passionate about renewable energy and making a positive impact on the environment
A challenging start-up position where you can make an impact.
Get involved in product development and regional expansion from the ground up to chart the future of Flo.
A lot of freedom and an essential role in the portfolio management team.
Work in an open-minded and dynamic environment with a talented team.
Budget and time to take on professional development courses and team outings.
Enjoy an attractive compensation package, generous time-off and work-life balance.
We are committed to building diverse teams and creating an inclusive workplace that enables all our employees to perform at their best, regardless of nationality, ethnicity, religion, age, gender identity or sexual orientation. We are dedicated to creating a work environment where everyone is treated with respect and dignity, and where all employees have the opportunity to reach their full potential. We believe each individual's uniqueness is invaluable and helps make our company better.
We are looking for growth-minded people who share our values and beliefs. We would love to hear from you, even if you feel unsure about meeting every requirement listed above.
Join us as our new Customer Operations Executive!
Hi, we’re Flo and we are on a mission to switch as many people and businesses as possible to clean, renewable energy.
We do that by making clean energy as cheap as conventional energy. Investing in smart technology to reduce our operating costs and passing the savings to our members. And yes, it's not impossible!