Billing Specialist
We are looking for an experienced Billing Specialist to join our team. Reporting to Head of Customer Operations, you will be the first point of contact for any billing queries.
You will be responsible for ensuring the delivery of exceptional customer satisfaction through prompt billing exception resolution, delivery of compliant, timely & accurate bills, payments allocations, and records maintenance.
"It's surely our responsibility to do everything within our power to create a planet that provides a home not just for us, but for all life on Earth."
David Attenborough
Hi, we're Flo, and we are on a mission to switch as many people and businesses as possible to clean, renewable energy.
We invest in smart technology to reduce our operating costs and pass the savings to our members. We are pushing boundaries and breaking conventions of the traditional electricity retailer. To do so, we are looking for like-minded people who share our passion for technology and sustainability. You might be the one we are looking for!
Find out more about us on https://floenergy.sg/business/about
This position is perfect for an ambitious professional who enjoys a fast-paced working environment whilst having a keen eye for detail, is able to resolve issues in a timely manner and is able to work both autonomously, and within a team to provide both internal and external customers with excellent service and support.
As the Billing Specialist you will:
Managing the end-to-end billing function, electricity & gas.
Resolving billing exceptions within internal service levels (quality and efficiency).
Bill checks for accuracy, ensuring adherence to agreements, pricing, and billing T&C’s.
Providing expert subject matter advice to the business or project teams. Analysing and responding to complex customer and stakeholder enquiries and complaints received over the phone, email or other mediums.
Assisting with developing and maintaining processes and supporting standard operating procedures for billing function.
Performing regular audits and and reconciliations of customer accounts and payments received; identifying and rectifying any discrepancies or errors.
Running regular operational reporting as required.
Staying updated on industry regulations and billing best practices to ensure compliance and mitigate risk.
Identifying improvements to existing business processes and systems and to assist in the development of acceptable solutions to improve the level of customer service and performance of customer operations.
Managing any special projects allocated by the leadership team.
UAT of system upgrades/bugs and new software.
Have the ability to work in (and with) a fast paced environment and flexible to work with fluctuating operational demands
You will be a good candidate if you have:
Retail energy market experience with a demonstrated understanding of tariffs and billing practices.
Sharp and effective decision-making skills to manage technical workload, and a high attention to detail.
Able to multi-task and problem-solve in a fast-paced environment, maintaining excellent attention to detail when dealing with high volumes of data/enquiries.
Demonstrated organisation and time management skills;
Advanced knowledge in Excel and the ability to run reports.
Demonstrated desire and interest in helping stakeholders create positive customer outcomes and maintaining strong relationships.
Ability to resolve conflict and negotiate good business and customer outcomes.
Demonstrated ability to both work as a team player and independently with a number of diverse stakeholders.
Excellent problem-solving and decision-making abilities.
Strong time & task management to meet customer deadlines.
Extra points if you:
Are tech-savvy, with an interest in leveraging technology to enhance operational efficiency and sustainability.
Experience in commercial and embedded network billing
An exciting start up position where you can make an impact.
Get involved in product development and regional expansion from the ground up to chart the future of Flo.
A lot of freedom and an essential role in the Customer Operations Team
Work in an open-minded and dynamic environment
Up to five weeks annual leave and great work-life balance
We are committed to building diverse teams and creating an inclusive workplace that enables all our employees to perform at their best, regardless of nationality, ethnicity, religion, age, gender identity or sexual orientation. We are dedicated to creating a work environment where everyone is treated with respect and dignity, and where all employees have the opportunity to reach their full potential. We believe each individual's uniqueness is invaluable and helps make our company better.
We are looking for growth minded people who share our values and beliefs. We would love to hear from you, even if you feel unsure about meeting every requirement listed above.
Join us as our new Tender Specialist
Hi, we’re Flo and we are on a mission to switch as many people and businesses as possible to clean, renewable energy.
We do that by making clean energy as cheap as conventional energy. Investing in smart technology to reduce our operating costs and passing the savings to our members. And yes, it's not impossible!